Terms and Conditions
Effective date: 3rd of January, 2025
TERMS AND CONDITIONS
THIS TERMS OF SERVICE AGREEMENT (“AGREEMENT”) GOVERNS THE ACCESS TO, USE OF, AND RECEIPT OF THE SERVICES (“SERVICE”) PROVIDED BY LEANFLAG LIMITED (“LEANBASE”). BY:
(A) PURCHASING ACCESS TO THE SERVICE THROUGH AN ONLINE ORDERING PROCESS REFERENCING THIS AGREEMENT,
(B) SIGNING UP FOR A FREE ACCESS PLAN FOR THE SERVICE THROUGH A SCREEN REFERENCING THIS AGREEMENT, OR
(C) CLICKING A BOX TO INDICATE ACCEPTANCE,
YOU (“CUSTOMER”) AGREE TO THE TERMS OUTLINED HEREIN.
THE INDIVIDUAL ACCEPTING THIS AGREEMENT DOES SO ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY (“CUSTOMER”) AND REPRESENTS AND WARRANTS THAT THEY HAVE THE AUTHORITY TO BIND THE ENTITY TO THESE TERMS. IF THE INDIVIDUAL DOES NOT HAVE SUCH AUTHORITY OR THE ENTITY DOES NOT AGREE TO THESE TERMS, THE INDIVIDUAL MUST NOT ACCEPT THIS AGREEMENT, AND THE SERVICE CANNOT BE USED OR ACCESSED.
CAPITALIZED TERMS ARE DEFINED WITHIN THIS AGREEMENT. BY ENTERING INTO THIS AGREEMENT, BOTH PARTIES AGREE TO ITS TERMS AS FOLLOWS:
1. The Service
1.1 Service Description. Leanbase provides a cloud-based software platform designed for product teams (referred to as the “Service”). Any content or material the Customer (including its authorized Users) uploads, posts, shares, stores, or otherwise provides through the Service is classified as a “User Submission.” The Customer is fully responsible for all User Submissions added to the Service. Details regarding ownership and other terms related to User Submissions are addressed in Section 8.2. The Service may also include tools such as templates, user guides, and other resources to support the Customer in utilizing the Service (“Leanbase Content”). The Customer will not receive access to the underlying software code or the Software itself.
1.2 Customer’s Subscription. Under this Agreement, the Customer may purchase a subscription to access and use the Service as outlined in one or more online ordering forms referenced on Leanbase’s website. These forms specify the business terms and details of the Customer’s subscription (“Order(s)”). Subscriptions are valid for the duration stated in the relevant Order (“Subscription Period”). The Service may only be accessed and used by individuals authorized by the Customer, solely for the Customer’s internal business purposes, and not for any third-party benefit (“Users”).
1.3 Leanbase’s Ownership. Leanbase retains ownership of the Service, Software, Leanbase Content, user guides, and all other materials provided to the Customer (collectively referred to as “Leanbase Materials”). Leanbase holds all rights, titles, and interests in the Leanbase Materials, including related technology, updates, enhancements, modifications, and derivative works. No rights are granted to the Customer unless explicitly outlined in this Agreement. All other rights are reserved by Leanbase.
1.4 Permissions. The Service includes customizable settings that allow Users to manage and grant specific permissions to others for performing tasks within the platform (“Permissions”). The Customer is solely responsible for configuring and managing these Permissions, including designating which Users can set them. Leanbase is not responsible for managing Permissions or any issues arising from the Permissions set by the Customer or its Users. The Customer may choose to extend access to the Service and related materials to its Affiliates (defined below). In such cases, all rights and obligations under this Agreement will apply to the Affiliates. The Customer guarantees it is accountable for any breaches of this Agreement by its Affiliates and has authority to enter this Agreement on their behalf. The Customer also agrees to handle all payment obligations under this Agreement, regardless of whether the Service is used by the Customer or its Affiliates. Any claims by an Affiliate against Leanbase must be submitted by the Customer. For this Agreement, “Affiliate” refers to any entity that directly or indirectly controls, is controlled by, or is under common control with the Customer, where “control” means ownership of more than 50% of voting power in the entity’s governing structure.
2. Restrictions
2.1 Customer’s Responsibilities
The Customer is accountable for all activities performed through its Users’ accounts, except in cases where such activity results from unauthorized access caused by vulnerabilities within the Service itself. The Customer must ensure that its Users are informed of and comply with all obligations and restrictions outlined in this Agreement. The Customer will be held liable for any violations of these obligations or restrictions by its Users.
2.2 Use Restrictions
The Customer agrees not to, and will ensure that its Users or any third parties do not:
(a) modify, copy, translate, or create derivative works from the Service;
(b) reverse engineer, decompile, disassemble, or attempt to access the source code, object code, non-public APIs, or underlying algorithms of the Service, unless permitted by applicable law;
(c) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, or otherwise commercially exploit the Service, except to authorized users;
(d) remove, obscure, or alter any copyright, trademark, proprietary notices, or Leanbase branding within the Service;
(e) use the Service in violation of any applicable local, state, federal, or international laws or regulations;
(f) attempt unauthorized access to, interfere with, or disrupt the Service, including but not limited to introducing malicious code or conducting denial-of-service attacks;
(g) use the Service to develop, support, or assist third parties in developing products or services that compete with the Service;
(h) test, scan, or probe the Service or Leanbase’s systems and networks for vulnerabilities.
If the Customer or its Users engage in activities that, in Leanbase’s reasonable opinion, harm or pose a significant threat to the Service’s security, integrity, or availability, Leanbase may suspend the Customer’s access. In such cases, Leanbase will make reasonable efforts to:
(x) notify the Customer and provide an opportunity to address the issue before suspension,
(y) limit suspension to the accounts involved, and
(z) lift the suspension promptly once the issue is resolved.
2.3 API Access Restrictions
Leanbase may provide the Customer with access to application programming interfaces (“APIs”) as part of its Service. Leanbase reserves the right to establish and enforce usage limits for the API, which the Customer must adhere to. Leanbase may suspend or terminate the Customer’s access to the API or discontinue API availability at its sole discretion.
3. Third-Party Applications
The Service may work together with third party products, services or applications that are not owned or controlled by Leanbase, (e.g., Github) (“Third-Party Applications”) and Customer, at its sole option, may choose to use such Third-Party Applications. If necessary for the Service and the Third-Party Application to work together, Customer will provide its login information to Leanbase for the sole purpose of Leanbase providing the Service to Customer and Customer represents and warrants that Customer has the right to provide such login information without breach by Customer of any of the terms and conditions that govern Customer’s use of the applicable Third-Party Application. Leanbase does not endorse such Third-Party Applications. Customer acknowledges and agrees that this Agreement does not apply to Customer’s use of such Third-Party Applications and Customer be required by the providers of such Third-Party Applications to enter into separate agreements for Customer’s use. Leanbase expressly disclaims all representations and warranties relating to any Third-Party Applications. Customer will look solely to the providers of the Third-Party Applications for any warranty related issues or other claims. Customer’s use of Third-Party Applications is at Customer’s own risk. Leanbase will have no liability or other obligation of any kind arising out of or related to any third-party applications, including arising from Customer’s use or inability to use Third-Party Applications.
4. Payment Obligations
4.1 Fees
Customer will pay for access to and use of the Service as set forth on the applicable Order (“Fees”). All Fees will be paid in the currency stated in the applicable Order or, if no currency is specified, U.S. dollars. Payment obligations are non-cancelable and, except as expressly stated in this Agreement, non-refundable. Leanbase may modify its Fees or introduce new fees in its sole discretion. Customer always has the right to choose not to renew its subscription if it does not agree with any new or revised Fees.
4.2 Payment
Leanbase, either directly or through its third-party payment processor (“Payment Processor”) will charge Customer for the Fees via credit card or ACH payment, pursuant to the credit card or ACH payment information provided by Customer to Leanbase. Leanbase will have the right to charge Customer’s credit card or ACH payment method for any services provided to Customer by Leanbase under the Order, including recurring Fees. It is Customer’s sole responsibility to provide Leanbase with current and up to date credit card or ACH information; failure to provide such information may result in suspension of Customer’s access to the Services. Leanbase will also have the right to set-off any Fees due from Customer to Leanbase. If Customer pays the Fees through a Payment Processor such payment processing will be subject to the terms, conditions, and privacy policies of the Payment Processor in addition to this Agreement. Leanbase is not responsible for any error by, or other acts or omissions of, the Payment Processor. Leanbase reserves the right to correct any errors or mistakes that the Payment Processor makes even if Leanbase has already requested or received payment. If authorized by Customer through acceptance of an Order, recurring charges (e.g. monthly billing) will be charged to Customer’s payment instrument without further authorization from Customer, until Customer terminates this Agreement in accordance with its terms or changes its payment method in Customer’s account in the Service.
4.3 Taxes
Fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, “Taxes”). Customer is responsible for paying all Taxes associated with its purchases hereunder. If Leanbase has the legal obligation to pay or collect Taxes for which Customer is responsible under this section, Leanbase will invoice Customer and Customer will pay that amount unless Customer provides Leanbase with a valid tax exemption certificate authorized by the appropriate taxing authority in advance. For clarity, Leanbase is solely responsible for taxes assessable against it based on its income, property, and employees.
4.4 Failure to Pay
If Customer fails to pay any Fees when due, Leanbase may suspend Customer’s access to the Service pending payment of such overdue amounts. Customer also authorizes Leanbase to make multiple re-attempts at charging the Customer’s payment instrument if an initial charge attempt is unsuccessful, without any specific limit on the number of retries. If Customer believes that Leanbase has billed Customer incorrectly, Customer must contact Leanbase no later than sixty (60) days after the closing date on the first billing statement in which the error or problem appeared, to receive an adjustment or credit. Once Leanbase receives notice of a disputed invoice, Leanbase will review such notice and provide Customer with a written decision regarding the dispute, including documentary support for such decision. If Leanbase reasonably determines that the amounts billed are, in fact, due, Customer will pay such amounts (if it has not done so already) within ten (10) days of Leanbase notifying Customer in writing of such decision.
5. Term and Termination
5.1 Agreement Term and Renewals
Subscriptions to access and use the Service commence on the start date stated on the applicable Order(“Subscription Start Date”) and continue for the duration of the Subscription Period. Customer may choose not to renew its Subscription Period by notifying Leanbase at [email protected] (provided that Leanbase confirms such cancellation in writing) or by modifying its subscription through Customer’s account within the Service. This Agreement will become effective on the first day of the Subscription Period and remain effective for the duration of the Subscription Period stated on the Order along with any renewals of the Subscription Period and any period that Customer is using the Service even if such use is not under a paid Order (“Term”). If the parties terminate this Agreement, it will automatically terminate all Orders. If Customer cancels or does not renew its paid subscription to the Service, Customer’s subscription will be accessible but will automatically be downgraded to a version of the Service with diminished features and functionality that Leanbase offers to unpaid subscribers (“Free Version”). If Customer or Leanbase terminates this Agreement or Customer deletes its workspace within the Service, Customer will not have access to the Free Version.
5.2 Termination
Either party may terminate this Agreement upon written notice to the other party if the other party materially breaches this Agreement and such breach is not cured within thirty (30) days after the breaching party’s receipt of such notice. Leanbase may terminate Customer’s access to the Free Version at any time upon notice to Customer.
5.3 Effect of Termination
If Customer terminates this Agreement because of Leanbase’s uncured breach, Leanbase will refund any unused, prepaid Fees for the remainder of the then-current Subscription Period. If Leanbase terminates this Agreement because of Customer’s uncured breach, Customer will pay any unpaid Fees covering the remainder of the then-current Subscription Period after the effective date of termination, if any. In no event will any termination relieve Customer of the obligation to pay any Fees payable to Leanbase for the period prior to the effective date of termination. Upon any termination of this Agreement, all rights and licenses granted by Leanbase hereunder will immediately terminate; Customer will no longer have the right to access or use the Service. Within thirty (30) days of termination of this Agreement for cause, upon Customer’s request following termination, or if Customer deletes its workspace within the Service, Leanbase will delete Customer’s User Information, including passwords and all related information, files, and User Submissions, unless Customer requests an earlier deletion in writing. If Customer is using the Free Version, Leanbase will retain User Submissions and User Information to facilitate such use. Leanbase may delete all User Submissions or User Information if Customer maintains an account in the Free Version but such account is not usedfor a period of one (1) year or more.
5.4 Survival
Sections titled “Leanbase’s Ownership”, “Third-Party Applications”, “Payment Obligations”, “Term and Termination”, “Warranty Disclaimer”, “Limitation of Liability”, “Confidentiality”, “Data” and “General Terms” will survive any termination or expiration of this Agreement.
6. Warranties and Disclaimers
6.1 Warranties
Customer represents and warrants that all User Submissions submitted by Users follow all applicable laws, rules and regulations.
6.2 Warranty Disclaimer
EXCEPT AS EXPRESSLY PROVIDED FOR HEREIN, THE SERVICES AND ALL RELATED COMPONENTS AND INFORMATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, AND Leanbase EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CUSTOMER ACKNOWLEDGES THAT Leanbase DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF CERTAIN TYPES OF WARRANTIES. THE FOREGOING DISCLAIMERS WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
7. Limitation of Liability
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, Leanbase WILL NOT BE LIABLE WITH RESPECT TO ANY CAUSE RELATED TO OR ARISING OUT OF THIS AGREEMENT, WHETHER IN AN ACTION BASED ON A CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR ANY OTHER LEGAL THEORY, HOWEVER ARISING, FOR (A) INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, (B) ANY DAMAGES BASED ON USE OR ACCESS, INTERRUPTION, DELAY OR INABILITY TO USE THE SERVICE, LOST REVENUES OR PROFITS, DELAYS, INTERRUPTION OR LOSS OF SERVICES, BUSINESS OR GOODWILL, LOSS OR CORRUPTION OF DATA, LOSS RESULTING FROM SYSTEM OR SYSTEM SERVICE FAILURE, MALFUNCTION OR SHUTDOWN, FAILURE TO ACCURATELY TRANSFER, READ OR TRANSMIT INFORMATION, FAILURE TO UPDATE OR PROVIDE CORRECT INFORMATION, SYSTEM INCOMPATIBILITY OR PROVISION OF INCORRECT COMPATIBILITY INFORMATION OR BREACHES IN SYSTEM SECURITY, OR (C) ANY DAMAGES THAT IN THE AGGREGATE EXCEED THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER FOR THE SERVICE THAT IS OR THE PROFESSIONAL SERVICES THAT ARE THE SUBJECT OF THE CLAIM DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT WHICH GIVES RISE TO SUCH DAMAGES. THESE LIMITATIONS WILL APPLY WHETHER OR NOT A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
8. Confidentiality
8.1 Definition
Each party (the “Receiving Party”) understands that the other party (the “Disclosing Party”) may disclose business, technical or financial information relating to the Disclosing Party’s business that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure (hereinafter referred to as the “Confidential Information” of the Disclosing Party). Leanbase’s Confidential Information includes non-public information regarding features, functionality, and performance of the Service. Customer’s Confidential Information includes the User Information and User Submissions. This Agreement and the information in all Orders will be deemed the Confidential Information of both parties. Notwithstanding the above, Confidential Information does not include information that (a) is or becomes generally available to the public without breach of any obligation owed to the Disclosing Party; (b) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (c) is received from a third party without breach of any obligation owed to the Disclosing Party; or (d) was independently developed by the Receiving Party without use or reference to the Disclosing Party’s Confidential Information.
8.2 Protection and Use of Confidential Information
The Receiving Party will (a) protect the Disclosing Party’s Confidential Information using the same degree of care used to protect its own confidential or proprietary information of like importance, but in any case using no less than a reasonable degree of care, (b) limit access to the Confidential Information to those employees, affiliates, subcontractors, agents, consultants, legal advisors, financial advisors, and contractors (“Representatives”) who need to know such information in connection with this Agreement and who are bound by confidentiality and non-use obligations just as protective of the Disclosing Party’s Confidential Information as the terms of this Agreement; (c) except as expressly set forth herein, make all commercially reasonable efforts not to disclose any of Disclosing Party’s Confidential Information to any third parties without the Disclosing Party’s prior written consent; and (d) will not use the Disclosing Party’s Confidential Information for any purpose other than to fulfill its obligations under this Agreement. Nothing above will prevent either party from sharing the terms of this Agreement or the name of the other party with prospective investors or acquirors; provided, however, that the foregoing persons or entities are bound to standard confidentiality obligations.
8.3 Compelled Access or Disclosure.
The Receiving Party may access or disclose Confidential Information of the Disclosing Party if it is required by law; provided, however, that the Receiving Party gives the Disclosing Party prior notice of the compelled access or disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party's cost, if the Disclosing Party wishes to contest the access or disclosure.
8.4 Feedback
Customer may from time to time provide suggestions, comments, or other feedback with respect to the Service (“Feedback”). For the avoidance of doubt, Feedback will only refer to suggestions, comments or other feedback provided to Leanbase specifically regarding the Service and will not include User Information or User Submissions. Leanbase may want to incorporate Feedback into its Service and this clause provides Leanbase with the necessary license to do so. Customer hereby grant to Leanbase and Leanbase’s assigns a royalty-free, worldwide, perpetual, irrevocable, fully transferable and sublicensable right and license, if any, to use, disclose, reproduce, modify, create derivative works from, distribute, display, and otherwise distribute and exploit any Feedback as Leanbase sees fit, entirely without obligation or restriction of any kind, except that Leanbase will not identify Customer as the provider of such Feedback.
9. Data
9.1 User Information
Customer and its Users are required to provide information such as name, email address, username, IP address, browser, and operating system. (“User Information”) upon logging into the Service in order to access the Service. Customer grants Leanbase and its subcontractors the right to store, process and retrieve the User Information in connection with Customer’s use of the Service. Customer represents and warrants that it has obtained all necessary rights to transfer User Information to Leanbase and to process the User Information as contemplated by this Agreement. Customer is responsible for all User Information. Accordingly, Customer is responsible for all resulting liability if usernames, passwords, tokens, or keys in Customer’s possession are used by any party not authorized to do so. Customer (on behalf of its Users) grants Leanbase the right to access, use, process, copy, distribute (to Users), perform (for Users), export (to Users) and display (for Users) User Information, only as reasonably necessary (a) to provide the Service to Customer (including the transfer of User Information to Leanbase); (b) to prevent or address service, security, support, or technical issues; (c) as required by law; and (d) as expressly permitted in writing by Customer.
9.2 User Submissions
Customer grants Leanbase and its subcontractors a non-exclusive, worldwide, royalty-free, paid-up, transferable right and license to use, process, and display (to Users) User Submissions for the sole purpose of providing the Service to Customer. Except for the limited rights and licenses granted in this Agreement, Customer will own all right, title and interest in and to the User Submissions and there are no implied licenses under this Agreement.
9.3 Service Data
As Customer (including its Users) interacts with the Service the Service collects data pertaining to the performance of the Service and measures of the operation of the Service (“Service Data”). Notwithstanding anything else to the contrary herein, provided that the Service Data is aggregated and anonymized, and no User Information, User Submissions, or any other personal identifying information of Customer is revealed to any third party, the parties agree that Leanbase is free to use the Service Data in any manner. Leanbase owns all right, title, and interest in and to such Service Data. For clarity, this section does not give Leanbase the right to identify Customer (including its Users) as the source of any Service Data.
9.4 Data Protection
Leanbase has established and implemented reasonable information security practices regarding the protection of User Submissions and User Information (collectively “Customer Data”), including administrative, technical, and physical security processes. Notwithstanding the foregoing, Customer is responsible for maintaining appropriate security, protection and backup of its hardware, software, systems, information, and Customer Data. Leanbase will, during the Term, process all Customer Data in accordance with Leanbase’s data protection agreement, a copy of which can be found at leanbase.com/dpa.
10. General Terms
10.1 Publicity
Provided that Customer gives its prior written consent, Leanbase may identify Customer and use and display Customer’s name, logo, trademarks, or service marks on Leanbase’s website and in Leanbase’s marketing materials.
10.2 Force Majeure
Leanbase will not be liable by reason of any failure or delay in the performance of its obligations on account of events beyond the reasonable control of Leanbase that make it impossible or commercially impracticable for such party to perform its obligations hereunder, which may include failure by a third-party hosting provider or utility provider, strikes (provided that such strike does not involve the employees of the party failing to perform), shortages, riots, fires, acts of God, war, terrorism, and governmental action.
10.3 Changes
Customer acknowledges that the Service is an on-line, subscription-based product, and that to provide improved customer experience Leanbase may make changes to the Service provided, however Leanbase will not materially decrease the core functionality of the Service. Leanbase may also unilaterally modify the terms of this Agreement by notifying you at least thirty (30) days prior to such changes taking effect and posting such changes at https://leanbase.com/terms.
10.4 Relationship of the Parties
The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties.
10.5 No Third-Party Beneficiaries
There are no third-party beneficiaries to this Agreement; a person who is not a party to this Agreement may not enforce any of its terms under any applicable law.
10.6 Email Communications
Notices under this Agreement will be provided as follows: (a) all notices regarding the Service will be sent by email, although Leanbase may instead choose to provide notice to Customer through the Service, (b) notices to Leanbase must be sent to [email protected], and (c) all notices to Customer will be sent to the email(s) provided through the Service. Notices will be deemed to have been duly given (a) the business day after it is sent, in the case of notices through email; and (b) the same day, in the case of notices through the Service.
10.7 Amendment and Waivers
No modification or amendment to this Agreement will be effective unless made in writing and signed or accepted by an authorized representative of both parties. No failure or delay by either party in exercising any right under this Agreement will constitute a waiver of that right. No waiver under this Agreement will be effective unless made in writing and signed by an authorized representative of the party being deemed to have granted the waiver.
10.8 Severability
This Agreement will be enforced to the fullest extent permitted under applicable law. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision will be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement will remain in effect.
10.9 Assignment
Neither party will assign or delegate any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding the foregoing, Leanbase may assign this Agreement in its entirety (including all Orders), without the consent of Customer, in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all Leanbase’s assets. Any purported assignment in violation of this section is void. Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties, their respective successors and permitted assigns.
10.10 Governing Law and Venue
This Agreement, and any disputes arising out of or related hereto, will be governed exclusively by the internal laws of the State of Delaware, without regard to its conflicts of laws rules or the United Nations Convention on the International Sale of Goods. The parties acknowledge that this Agreement evidences a transaction involving interstate commerce. The state and federal courts located in New Castle County, Delaware will have exclusive jurisdiction to adjudicate any dispute arising out of or relating to this Agreement or its formation, interpretation or enforcement. Each party hereby consents and submits to the exclusive jurisdiction of such courts. Each party also hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover its reasonable costs and attorney’s fees.
10.11 Entire Agreement
This Agreement, including all referenced pages and Orders, if applicable, constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning its subject matter.
LEGAL
User Terms of Service
Effective: January 1, 2024
Last Updated: December 19, 2023
Welcome! Thank you for using Leanbase!
1. Introduction
Leanbase, Inc. (“Leanbase,” “we,” “our,” “us”) offers a variety of team productivity, collaboration, and organizational tools, as further described in the Leanbase Guide and its Release Notes (collectively, the “Service”), and websites, including but not limited to www.leanbase.com, wavelength.com, blog.leanbase.com, community.asana.com (the “Websites”).
These User Terms of Service (“Terms”) are a binding legal contract between you and Leanbase and explain the rules governing your use of our Service and Websites. These Terms apply to you as a user of the Service, subject to exceptions that apply to Managed Users (as defined and further detailed below in Section 2 (How These Terms Apply)). By accessing or using the Service and Websites, you acknowledge and agree to be bound by these Terms (as applicable) and confirm you have read and understand our Privacy Statement, which is incorporated by reference.
If you do not agree to these Terms, please do not access or use the Service or Websites.
We may revise these Terms from time to time by posting a modified version on our website. If, in Leanbase’s sole discretion, the modifications to these Terms are material, we will provide you with reasonable notice prior to the change taking effect, either by emailing the email address associated with your account or by alerting you through the Service and/or Websites. If you do not agree to or cannot comply with the modified Terms, you must stop using the Service and Websites. Unless otherwise stated elsewhere in these Terms or in our notice, the updated Terms will take effect upon their posting and will apply on a going-forward basis. Your continued use of the Service and Websites after any update to these Terms constitutes your acceptance of such changes.
2. How These Terms Apply
By using Leanbase, you fall into one or more of the following three different categories of Leanbase user:
These User Terms of Service (“Terms”) are a binding legal contract between you and Leanbase and explain the rules governing your use of our Service and Websites. These Terms apply to you as a user of the Service, subject to exceptions that apply to Managed Users (as defined and further detailed below in Section 2 (How These Terms Apply)). By accessing or using the Service and Websites, you acknowledge and agree to be bound by these Terms (as applicable) and confirm you have read and understand our Privacy Statement, which is incorporated by reference.
- “Site Visitors” are users of the Websites.
- “Free Users” use the free/basic version of the Service. Free Users have access to a more limited set of Service features and functionality than Managed Users. Free Users may have their own individual workspaces and/or take part in a free multi-user Asana domain.
- “Managed Users” use the Service as part of any paid Asana subscription plan purchased by a person or entity (the “Customer”) who has separately entered into a written agreement with Asana (the “Customer Agreement”) governing access and use of the Service and permitting such Customer to create and configure Asana so that Managed Users may join.
To the extent you are a Managed User, only the following sections of these Terms will apply to you: Section 1 (Introduction); Section 2 (How These Terms Apply); and Section 6 (Acceptable Use Policy).
As a Managed User, you gain access to the Service through a Customer of Asana. For example, if you are joining your employer’s organization, Customer is your employer. If you are joining a workspace created by your friend using a personal email address, your friend is the Asana Customer and is authorizing you to join his or her workspace. The Customer Agreement governs our relationship and commitment to deliver the Service to that Customer, who may then invite Managed Users to join their Asana instance. When you or another Managed User submit content or information to the Service, such as messages or files (“Customer Data”), you acknowledge and agree that, as between Asana and Customer, the Customer Data is controlled by Customer and the Customer Agreement provides Customer with choices and control over that Customer Data. For example, Customer may manage permissions, enable or disable third party integrations, or take steps to expand, consolidate or share the contents of Asana portfolios, projects, tasks and subtasks, and these choices and instructions may result in the access, use, disclosure, modification or deletion of certain or all Customer Data.
AS BETWEEN ASANA AND CUSTOMER, YOU ACKNOWLEDGE AND AGREE THAT IT IS SOLELY CUSTOMER’S RESPONSIBILITY TO (A) INFORM YOU AND ANY OTHER MANAGED USERS OF ANY RELEVANT CUSTOMER POLICIES, PRACTICES AND SETTINGS THAT MAY IMPACT THE PROCESSING OF CUSTOMER DATA; (B) OBTAIN ANY RIGHTS, PERMISSIONS OR CONSENTS FROM YOU AND ANY OTHER MANAGED USERS THAT ARE NECESSARY FOR THE LAWFUL USE OF CUSTOMER DATA AND THE OPERATION OF THE SERVICE; (C) ENSURE THAT THE TRANSFER AND PROCESSING OF CUSTOMER DATA UNDER THE CUSTOMER AGREEMENT IS LAWFUL; AND (D) RESPOND TO AND RESOLVE ANY DISPUTE WITH YOU AND ANY OTHER MANAGED USERS RELATING TO CUSTOMER DATA, THE SERVICE OR CUSTOMER’S FAILURE TO FULFILL THESE OBLIGATIONS. IN YOUR CAPACITY AS AN MANAGED USER, ASANA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND (WHETHER EXPRESS OR IMPLIED) TO YOU RELATING TO THE SERVICE, WHICH IS PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS.
3. Eligibility and Scope
To use the Service and Websites you must be, and you represent and warrant that you are, at least 16 years of age and competent to agree to these Terms. If the law where you reside requires that you must be older in order for Leanbase to lawfully provide the Service and Websites to you and use your personal data without parental consent, then you must be that older age.
If the representations in the preceding sentence are not true, or if Leanbase has previously prohibited you from accessing or using the Service and Websites, you may not access or use the Service and Websites.